Description

Description The Patient Encounter Associate performs all support functions related to patient reception, scheduling and financial pre-clearance, ensuring a high degree of patient satisfaction and maximum reimbursement to the institution. Responsibilities include but are not limited to: scheduling, pre-registration, self-pay screening and insurance eligibility determination. Responsible for obtaining and verifying patient demographic and insurance information, determining insurance/payment source, identifying necessary authorization or referral requirements, and assisting with determining and resolving insurance issues. Responsibilities 1. Greets patients in person and by telephone and updates their insurance/demographic information in the practice management system. 2. Gathers registration and financial information for patient pre-registration, enters the information into the practice management system and ensures all entries are complete and accurate. 3. Answers phones for the practice; schedules, re-schedules and cancels patient appointments based on established protocols. 4. Contacts patients at home to confirm scheduled and canceled appointments. 5. Checks in patients upon arrival at the practice and performs full registration, including: verification of ...