Description

Description Responsible for all internal and external customer contacts regarding reference laboratory testing. Receives, resolves and communicates outcome of complex issues. Act as liaison between internal and external reference laboratory vendors. Responsibilities Troubleshoot all problem specimens that have been designated for reference labs. Add on and cancel testing at reference labs when requested. Cancel tests that have been canceled at reference labs, enter comments and provide credit when applicable. Communicate to physicians and clients when special circumstances arise in the processing of their specimens at reference labs (i.e. order of priority when requested by reference labs, acquiring additional information as needed by reference labs, attaining NYS approval for non-NYS approved testing.) Ensure that results are transmitting properly with the interfaced labs. Enter results that are reported via fax and mail. Collect, prepare and package specimens for Reference Laboratory vendors adhering to guidelines. Monitor problem specimens and discard when necessary. Generate reports to track all specimens for Reference Laboratory vendors. ...