Description

Description Supervises and coordinates assigned administrative and general office activities, consistent with departmental objectives, administrative policies and practices. Provides direct supervision for administrative and office support staff such as secretarial/administrative assistants, medical assistants, schedulers, data management and medical records staff. Ensures the successful delivery of support services within the department or unit Responsibilities Supervisory & Administrative Responsibilities Conducts quarterly assessments to evaluate team members on role-related tasks. Completes monthly provider session counts and submits reports to management Track monthly copayment totals and ensure proper reconciliation Reconciles daily deposits, prepares them for courier pickup, completes the courier pickup sheet, and ensures documentation accuracy Determines 3rd next available appointment for all physicians and submits updates to leadership Supports the team in meeting benchmarks, including no-show, no-show (+) tracking, kiosk usage, MyChart Utilization/Activation, Pre-visit planning, and patient satisfaction. Conducts daily in-basket reviews to ensure all messages are completed within 24-48 hours. Coordinates monthly staff schedules, ensuring fair distribution of shifts and adequate ...