Nimbleis a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today’s most exciting challenges head-on and grow incredibly quickly.
The Customer Support Manager will be responsible for overseeing the daily operations of our customer support team, ensuring they provide outstanding service while meeting KPIs. This role is perfect for a results-driven individual with leadership experience in the tech industry and a passion for creating positive customer experiences.

You will:

• Lead, mentor, and manage a team of support agents, ensuring they deliver timely, accurate, and friendly customer support across all channels (email, chat, etc.)
• Develop and implement support strategies, processes, and workflows to improve the efficiency and effectiveness of the ...