Role Overview

Noom is a digital healthcare company that connects people to content, coaching, community, and clinicians to build healthy habits and promote better living. We’re a mission-driven, high-growth organization that’s powered by science, technology, and world-class talent. 

Noom is on a mission to help people everywhere live better, longer, and our Member Experience organization is central to that mission—providing exceptional support to millions of users, enabling our coaches, and ensuring high-quality service across internal teams, 1099 health professionals, and BPO partners.

Within this organization:

• Our Knowledge Team creates and maintains content for internal tools and the external Help Center, supporting our employees, contractors, and users.
• Our Training Team develops and delivers training curricula that prepare health coaches, Customer Support agents, and BPO teams to provide exceptional care and service.

As the Senior Knowledge & Training Manager, you will lead both functions—overseeing execution while staying hands-on with content development and strategy. You’ll guide the evolution of AI-enabled knowledge tools, drive impactful training programs, and ...