Senior Customer Success Manager - Enterprise
Job Description
Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.
Job overview:
We are growing fast, and we’re looking for a seasoned Customer Success Manager to nurture and grow a portfolio of customers and influence customer success strategy.
The Sr. Customer Success Manager will own the relationships between Omada and a larger, more complex segment of our Enterprise client partners. This includes strategic account planning and execution, identifying expansion opportunities, educating the client on how to realize increased value from Omada, and leading internal growth strategies through influence.
As the primary point of contact and face of Omada to our clients, you will have the following key goals and responsibilities:
- Foster and manage strong, strategic, long-term client relationships with client decision-makers and industry influencers
- Thoughtfully drive overall customer satisfaction, enrollments, and customer interest in additional products with some of the largest and complex customers.
- Influence how Customer Success can work better with other teams at ...
The Real Dill ☘️
A digital-first healthcare provider focusing on behavior change for chronic diseases like diabetes and hypertension, Omada Health has seen explosive growth and expansion across many adjacent healthcare fields, such as obesity and musculoskeletal care. It's an interesting journey to assess, one where starting with a huge problem (say, diabetes care) creates dozens (if not hundreds) of different ways to address the problem in society, all while gathering a treasure trove of data to guide future strategy, operations, and initiatives. And Omada's market is gigantic - nearly 100 million Americans alone have pre-diabetes, and nearly half of Americans have hypertension. These gigantic problems (and, thus, gigantic markets) have led to hundreds of millions in funding, with a valuation well over a billion dollars. (October 2023)
Jon Lee, PT, DPT, OCS, FAAOMPT, MBA
Pickle co-founder
About Omada Health
Digital health provider specializig in chronic disease
MissionTo inspire people to make lasting health changes on their own terms
Wow FactorReports 1900+ organizations enrolled in its services
Company benefits
- 🐣 Maternity/paternity leave
- 📈 Stock/equity
- 📕 Learning and development allowance
Pickle is not affiliated with listed companies unless otherwise noted.
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