Customer Success Manager - Mid Market
Job Description
Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.
Job overview
We are growing fast, and we’re looking for a Mid-Market Customer Success Manager to help us onboard, implement, and manage new and existing customers with an employee population of 3-10k.
The Customer Success Manager will own the relationships between Omada and a segment of our client partners. This includes project managing implementation, and taking responsibility for up-sell opportunities and renewals. The CSM has visibility into the entire company, and works closely with our Sales, Data, Marketing, IT, Operations, and Product teams to serve our client partners. The ideal candidate will also help develop best practices and be open to other responsibilities. We’re a very collaborative and hands-on team!
As the primary point of contact and face of Omada to our clients, you will have the following key goals and responsibilities:
- Foster and manage strong, strategic, long-term client relationships
- Take ownership of strategic planning ...
The Real Dill ☘️
A digital-first healthcare provider focusing on behavior change for chronic diseases like diabetes and hypertension, Omada Health has seen explosive growth and expansion across many adjacent healthcare fields, such as obesity and musculoskeletal care. It's an interesting journey to assess, one where starting with a huge problem (say, diabetes care) creates dozens (if not hundreds) of different ways to address the problem in society, all while gathering a treasure trove of data to guide future strategy, operations, and initiatives. And Omada's market is gigantic - nearly 100 million Americans alone have pre-diabetes, and nearly half of Americans have hypertension. These gigantic problems (and, thus, gigantic markets) have led to hundreds of millions in funding, with a valuation well over a billion dollars. (October 2023)
Jon Lee, PT, DPT, OCS, FAAOMPT, MBA
Pickle co-founder
About Omada Health
Digital health provider specializig in chronic disease
MissionTo inspire people to make lasting health changes on their own terms
Wow FactorReports 1900+ organizations enrolled in its services
Company benefits
- 🐣 Maternity/paternity leave
- 📈 Stock/equity
- 📕 Learning and development allowance
Pickle is not affiliated with listed companies unless otherwise noted.
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