Member Operations Supervisor
Job Description
Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.
Job Overview
As a Member Operations Supervisor, you will play a pivotal role under the guidance of the Senior Manager, Member Operations, focused on achieving key Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Your primary mission will be to oversee the operational excellence of your team, nurturing a culture of high performance through effective coaching and management. Success in your role means consistently achieving Member Operations’ KPIs, embodying unmatched customer service by delivering solutions to our members that are timely, accurate, empathetic, personalized, and proactive. This involves not only leading by example but also maintaining a player-coach attitude to empower your team in reaching their objectives.
To excel in this role, you should be skilled at managing KPIs and ensuring that each team member contributes positively, achieving SLA targets, and delivering outstanding service. It's crucial to set clear, straightforward goals, monitor attendance, ...
The Real Dill ☘️
A digital-first healthcare provider focusing on behavior change for chronic diseases like diabetes and hypertension, Omada Health has seen explosive growth and expansion across many adjacent healthcare fields, such as obesity and musculoskeletal care. It's an interesting journey to assess, one where starting with a huge problem (say, diabetes care) creates dozens (if not hundreds) of different ways to address the problem in society, all while gathering a treasure trove of data to guide future strategy, operations, and initiatives. And Omada's market is gigantic - nearly 100 million Americans alone have pre-diabetes, and nearly half of Americans have hypertension. These gigantic problems (and, thus, gigantic markets) have led to hundreds of millions in funding, with a valuation well over a billion dollars. (October 2023)
Jon Lee, PT, DPT, OCS, FAAOMPT, MBA
Pickle co-founder
About Omada Health
Digital health provider specializig in chronic disease
MissionTo inspire people to make lasting health changes on their own terms
Wow FactorReports 1900+ organizations enrolled in its services
Company benefits
- 🐣 Maternity/paternity leave
- 📈 Stock/equity
- 📕 Learning and development allowance
Pickle is not affiliated with listed companies unless otherwise noted.
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