Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.  

Job overview

Member Support Agents answer phone calls and reply to emails from members and prospective applicants about program-related questions, including but not limited tos: how to use the mobile and web apps, linked devices, insurance coverage, billing, application status, and all other program features.  Agents match coverage to applicants by processing manual applications. While all agents are trained on both phone and email ticket handling, this role is expected to be predominately phone-based.  Omada Agents provide an exceptional member experience with a commitment to quality care and meaningful member interactions. Agents embrace collaboration, welcome change, approach knowledge with excitement, and understand the impact of paying close attention to detail. Agents who strive for excellence in their performance metrics and actively seek feedback as a method to grow and develop will be successful in this role.  This position is scheduled with weekly hours ...