Member Support Agent - 16-24 hrs/wk
Job Description
Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.
Job overview
Member Support Agents answer phone calls and reply to emails from members and prospective applicants about program-related questions, including but not limited to: how to use the mobile and web apps, linked devices, insurance coverage, billing, application status, and all other program features. Agents match coverage to applicants by processing manual applications. While all agents are trained on both phone and email ticket handling, this role is expected to be predominately phone-based. Omada Agents provide an exceptional member experience with a commitment to quality care and meaningful member interactions. Agents embrace collaboration, welcome change, approach knowledge with excitement, and understand the impact of paying close attention to detail. Agents who strive for excellence in their performance metrics and actively seek feedback as a method to grow and develop will be successful in this role. This position is scheduled with weekly hours ...
The Real Dill ☘️
A digital-first healthcare provider focusing on behavior change for chronic diseases like diabetes and hypertension, Omada Health has seen explosive growth and expansion across many adjacent healthcare fields, such as obesity and musculoskeletal care. It's an interesting journey to assess, one where starting with a huge problem (say, diabetes care) creates dozens (if not hundreds) of different ways to address the problem in society, all while gathering a treasure trove of data to guide future strategy, operations, and initiatives. And Omada's market is gigantic - nearly 100 million Americans alone have pre-diabetes, and nearly half of Americans have hypertension. These gigantic problems (and, thus, gigantic markets) have led to hundreds of millions in funding, with a valuation well over a billion dollars. (October 2023)
Jon Lee, PT, DPT, OCS, FAAOMPT, MBA
Pickle co-founder
About Omada Health
Digital health provider specializig in chronic disease
MissionTo inspire people to make lasting health changes on their own terms
Wow FactorReports 1900+ organizations enrolled in its services
Company benefits
- 🐣 Maternity/paternity leave
- 📈 Stock/equity
- 📕 Learning and development allowance
Pickle is not affiliated with listed companies unless otherwise noted.
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