Job Description
Summary
Omada Health is on a mission to inspire and engage people in lifelong health, one step at a time.
The Client Services team sits within the Customer Experience org and works together with many cross-functional partners (Sales, Customer Success Managers (CSMs), Marketing Operations, Client Analytics, and Engineering) to provide a seamless post-sales onboarding experience for our customers and participants.
Job overview
The Team Lead plays a pivotal role in ensuring the seamless delivery of post-sales onboarding activities, supporting a team of dedicated professionals, and driving operational excellence. This position requires an innovative thinker with exceptional leadership skills, a customer-centric mindset, and a proven track record in managing client relationships and operational workflows.
Responsibilities
- Lead daily check-ins to manage queue, maintain SLAs and assist team with prioritization
- Recognize and investigate trends, KPIs, knowledge gaps, missed SLAs, and other opportunities for improvement
- Host monthly retro meetings, gathering examples from monthly QA of tickets, and coordinating documentation updates
- Manage projects, often collaborating cross-functionally, to streamline workflows, resolve ...
The Real Dill ☘️
A digital-first healthcare provider focusing on behavior change for chronic diseases like diabetes and hypertension, Omada Health has seen explosive growth and expansion across many adjacent healthcare fields, such as obesity and musculoskeletal care. It's an interesting journey to assess, one where starting with a huge problem (say, diabetes care) creates dozens (if not hundreds) of different ways to address the problem in society, all while gathering a treasure trove of data to guide future strategy, operations, and initiatives. And Omada's market is gigantic - nearly 100 million Americans alone have pre-diabetes, and nearly half of Americans have hypertension. These gigantic problems (and, thus, gigantic markets) have led to hundreds of millions in funding, with a valuation well over a billion dollars. (October 2023)
Jon Lee, PT, DPT, OCS, FAAOMPT, MBA
Pickle co-founder
About Omada Health
Digital health provider specializig in chronic disease
MissionTo inspire people to make lasting health changes on their own terms
Wow FactorReports 1900+ organizations enrolled in its services
Company benefits
- 🐣 Maternity/paternity leave
- 📈 Stock/equity
- 📕 Learning and development allowance
Pickle is not affiliated with listed companies unless otherwise noted.
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