Job Description
About us:
Parsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.
The opportunity:
The Call Center Manager is responsible for the performance and behaviors of the member experience team and for managing inbound and outbound communication via the Parsley Health Call Center. This position supports the company and department goals by supporting members within required SLAs while providing a world-class member experience. The Call Center Manager will be responsible and accountable for driving process improvements, providing feedback, performance/productivity management, reporting, and training.
What you’ll do:
- Proactively monitor daily/weekly operational statistics and report trends/variances to inform the business of potential trends, issues, and opportunities for multiple departments within the call center. ...
The Real Dill ☘️
Another Digital Health startup focusing on specialized medical care for women and families. They've been able to wrap in additional programs to their offerings such as health coaching and coordinated mental care for their target population, from menopatuse to reproductive health. Now, they're growing their operations into the employment benefits sector, having started as a direct-to-consumer digital health offering (and covering 10Mn+ lives along the way). There are many players in both the women's health and employment benefits healthcare sectors - it will be interesting to see if there's an ultimate winner, or whether there's space for many players with slightly different positionings and offerings to co-exist. (September 2023)
Jon Lee, PT, DPT, OCS, FAAOMPT, MBA
Pickle co-founder
About Parsley Health
Membership-based primary care provider focused on holistic health approaches.
MissionTo transform the health of everyone, everywhere through the world’s best possible medicine
Wow FactorClaims 85% of Parsley Health members reduce symptoms in the first year
Company benefits
- ✈️ Travel stipends
Pickle is not affiliated with listed companies unless otherwise noted.
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