As a Senior Support Engineer you will be key to supporting the Regard platform across our customer base. You will be responsible for triaging and investigating issues as they arise using your strong technical skills and the support and monitoring tooling available. You are able to diagnose the root cause of issues and determine severity while maintaining a professional and positive experience when interacting with both internal and external teams. You’ll also be a key point of contact in establishing communication with our customer or EMR vendor IT teams when collaborating to solve issues and provide the first line of support when critical issues are escalated to Regard. You are comfortable looking through logs, databases, technical systems, and our codebase to find where issues may arise. Your insights and ideas will be used to drive both product improvements as well as improvements to our support and monitoring tooling.
About Us
Our mission is to bring world-class healthcare to ...