Job Description
As a Member Experience Coordinator, you will support patients in their journey with Ro. You will answer questions to help them use and understand our platform and treatment offerings, and help them navigate their accounts, orders, and treatment plans. When necessary, you will also help triage patients to their healthcare team for any medical questions or assistance with their treatment plans.
Who are you? You are a team player and pride yourself on providing the very best in class customer service. You have a passion for assisting members with a ton of energy and zeal. You adapt quickly and enjoy working in a fast-paced environment.
This is a 6-month assignment with the potential to extend or convert to a full-time role, based on business needs.
Please note that as part of the application process, we do include some additional application questions. Your application will only be considered complete if you answer those questions.
What You'll Do:
- ...
The Real Dill ☘️
A startup that has achieved unicorn status several times over (see its $7Bn valuation in Feb 2022), the direct-to-patient healthcare movement doesn't seem to be going away. What's interesting to think about is the macro-level impacts that services like this offer for increasing access to medications. There's quite a bit of competition in this field from small and large players, as well as the ever looming specter of Big Tech players like Amazon. Still, Ro's growth has been absolutely remarkable and it seems like they could be here to stay. (October 2023)
Jon Lee, PT, DPT, OCS, FAAOMPT, MBA
Pickle co-founder
About Ro
Direct-to-patient healthcare company providing high-quality, affordable healthcare without the need for insurance
MissionTo help patients achieve health goals by delivering the most convenient and effective care possible.
Wow FactorIn a groundbreaking move, Ro introduces specialized verticals like men's health and women's health, addressing nuanced medical needs with tailored treatment plans and dedicated care pathways.
Company benefits
- 🦷 Dental
- 👀 Vision
- 📈 Stock/equity
- 🐣 Maternity/paternity leave
- 🏋️♂️ Gym membership
- 📕 Learning and development allowance
- 🔐 Health insurance
Pickle is not affiliated with listed companies unless otherwise noted.
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