Role

As the Head of Customer Success at SmarterDx, you will build and scale SmarterDx’s Customer Success function from scratch as we continue on our trajectory to become a dominant force in the clinical documentation space. You won’t just be an intermediary for our clients: rather, you will draw upon your direct expertise in hospital revenue cycle management, hospital finance, CDI, and/or clinical coding in order to truly understand client needs.

You’ll own the overall strategy and vision for Customer Success at SmarterDx, and partner with our Product and Sales teams to carry out a delightful experience for our customers. You’ll also roll up your sleeves and be a hands-on partner for our users, such as through creating training documentation and responding directly to their support needs. Eventually, you’ll develop and manage a lean, best-in-class Customer Success team. 

Responsibilities

• Classify, prioritize, and solve customer problems with the goal of providing a seamless and delightful customer experience
• Collaborate closely with internal product, implementation, sales, ...