Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging.

About the Role

The Customer Support Representative is responsible for providing high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully.

Your Area of Focus

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Assist customers with their questions about completing materials needed for moving through our payment processing underwriting or other payments risk-related processes.
• Conduct research and communicating with customers to validate the identity of businesses applying for access to Tebra’s payment processing services
• Escalate concerns about the validity of a business’ identity or ...