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    Tempus Labs
    Posted over 1 year ago

    Associate, Customer Experience Strategy & Insights

    Chicago, Illinois

    Job Description

    Passionate about precision medicine and advancing the healthcare industry?

    Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

    The Associate, Customer Experience Strategy & Insights team plays a critical role in supporting the development and implementation of customer experience strategies.Β  The Associate will leverage data insights to drive business growth and enhance customer satisfaction, support the collection of direct & indirect feedback from clients, improve the utility of our voice of customer data to deliver meaningful insights, and will help coordinate the implementation of strategic initiatives that optimize the end-to-end customer journey

    Responsibilities:

    • Data Collection & Research:
    • Manage & enhance multiple channels for collecting voice of customer data, including surveys, interviews, and internal forums.
    • Help create and launch blinded and ...

    The Real Dill ☘️

    Drug development is hard - Big Pharma wouldn't be a $1 TRILLION+ industry if it wasn't. From end to end development, some estimates show nearly a decade of work and $1B of investment is needed to bring a single drug to market, not to mention the incredible attrition rate of molecules that don't pass muster to progress from preclinical to Phase 1/2/3 clinical trials and regulatory approval. Three of the biggest challenges facing the drug development industry in increasing the success rate of bringing drugs to market are the focus of Tempus Labs: drug discovery (finding new molecules to develop), clinical trials (verifying the usage and viability of turning molecules into medicines) and diagnostics (finding the right patients to take each highly complex, specialized drug being developed). It makes sense that these processes could be opportunities for artificial intelligence to accelerate the process - helping doctors understand disease progression by finding the right patients for a trial, etc. Startups in this space are raising ludicrous amounts of money (Tempus Labs itself has raised over $1B) which is a startling contrast to the adjacent digital health space where companies are striving for overall valuations in the $1B ballpark...it's a different game, with different players, and, in some ways, even more competitive. (September 2023)

    JL

    Jon Lee, PT, DPT, OCS, FAAOMPT, MBA

    Pickle co-founder

    About Tempus Labs

    Advancing precision medicine through the practical application of artificial intelligence in healthcare.

    πŸš€

    MissionFor each patient to benefit from the treatment of others who came before by providing the healthcare industry tools that learn as we gather more data.

    🌟

    Wow FactorClaims >90% of the top 20 Pharma companies partner with Tempus

    Company benefits

    • πŸ” Health insurance
    • 🦷 Dental
    • πŸ‘€ Vision
    • πŸ€• Short-term disability benefit
    • 🐣 Maternity/paternity leave
    • 🐢 Pet benefits
    • ✈️ Travel stipends
    • πŸ’° Life insurance

    Pickle is not affiliated with listed companies unless otherwise noted.

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