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    Tempus Labs
    Posted 12 months ago

    Customer Success Representative, Data

    $60,000 - $80,000 per year
    Chicago, Illinois

    Job Description

    At Tempus, we are committed to fostering a customer service culture rooted in servant-based leadership. Our team is dedicated to helping each other, advocating for our customers, and driving towards excellence in all that we do. We believe in putting the needs of our customers and patients first, ensuring that every interaction is handled with empathy, professionalism, and a genuine desire to make a positive impact. By working collaboratively and supporting one another, we strive to create an environment where everyone can thrive and deliver the highest quality of service.

    What You'll Do:

    • Serve as the front line in supporting researchers as they apply cutting-edge data science techniques to unique cancer datasets, while demonstrating a positive and professional image through phone and email communications.
    • Successfully manage a high volume of client-facing interactions and establish strong, sustainable rapport with science, product, and engineering teams, sales representatives, and internal stakeholders.
    • Manage issues from intake through resolution, working closely with internal technical teams to ...

    The Real Dill ā˜˜ļø

    Drug development is hard - Big Pharma wouldn't be a $1 TRILLION+ industry if it wasn't. From end to end development, some estimates show nearly a decade of work and $1B of investment is needed to bring a single drug to market, not to mention the incredible attrition rate of molecules that don't pass muster to progress from preclinical to Phase 1/2/3 clinical trials and regulatory approval. Three of the biggest challenges facing the drug development industry in increasing the success rate of bringing drugs to market are the focus of Tempus Labs: drug discovery (finding new molecules to develop), clinical trials (verifying the usage and viability of turning molecules into medicines) and diagnostics (finding the right patients to take each highly complex, specialized drug being developed). It makes sense that these processes could be opportunities for artificial intelligence to accelerate the process - helping doctors understand disease progression by finding the right patients for a trial, etc. Startups in this space are raising ludicrous amounts of money (Tempus Labs itself has raised over $1B) which is a startling contrast to the adjacent digital health space where companies are striving for overall valuations in the $1B ballpark...it's a different game, with different players, and, in some ways, even more competitive. (September 2023)

    JL

    Jon Lee, PT, DPT, OCS, FAAOMPT, MBA

    Pickle co-founder

    About Tempus Labs

    Advancing precision medicine through the practical application of artificial intelligence in healthcare.

    šŸš€

    MissionFor each patient to benefit from the treatment of others who came before by providing the healthcare industry tools that learn as we gather more data.

    🌟

    Wow FactorClaims >90% of the top 20 Pharma companies partner with Tempus

    Company benefits

    • šŸ” Health insurance
    • 🦷 Dental
    • šŸ‘€ Vision
    • šŸ¤• Short-term disability benefit
    • 🐣 Maternity/paternity leave
    • 🐶 Pet benefits
    • āœˆļø Travel stipends
    • šŸ’° Life insurance

    Pickle is not affiliated with listed companies unless otherwise noted.

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