Role Title: Director, Market Operations

Location: NYC or LA

Role Description:

As the Market Operations Director, you will play a pivotal role in shaping a patient-centric, clinically excellent, and financially durable clinic operations across Tia’s markets (NY, LA, AZ, SF). Collaborating closely with clinical leadership, you'll lead the strategic and tactical efforts to enhance patient care and elevate operational efficiency in our clinics. Your responsibilities will include owning the development and execution of operating plans, implementing data-driven solutions to drive performance metrics, and collaborating with cross-functional teams to support strategic initiatives in the market. Additionally, you'll oversee a team of clinic managers and frontline teammates, championing Tia's culture of excellence.

Role responsibilities include: 

• Providing leadership and oversight for multi-site markets, collaborating directly with clinical operations in a dyad model.
• Directly managing 3-4 multi-site clinic manager(s) and overseeing a team of 60+ frontline teammates (medical assistants, phlebotomists, and front desk associates).
• Developing and executing operating plans, balancing key business objectives: patient access and experience, teammate ...