Role Summary: Ensures hospitable patient member experience at the Tia Clinic, and in collaboration with the care team and Clinic Manager, maintains efficient patient operations.  Actively participates in reporting feedback/suggestions related to patient care, and clinic or front of house process to supervisory staff

Values :

• Achieve excellence, with regard to impact over effort
• Be compassionate
• Practice a meritocracy of ideas
• Ownership mentality

Abilities:

• Client service mentality, understanding + ease of practice “hospitality principles”
• Creative problem-solving
• Process - oriented thinking
• Conflict Resolution
• Ability to navigate ambiguity
• Enthusiastic, energetic, and friendly disposition despite highly demanding environment
• Ability to maintain composure under stress
• Cross-functional collaboration
• Interpersonal communication: be aware of other’s reactions and embody empathy
• Proven ability to learn from mistakes, ability to reflect

Skills:

• Proficiency in core MS/Google Suite

• Customer Service skills

• Tech-savvy: willingness to learn new technologies and frameworks

• Excellent verbal and written Communication

• Strongly adheres to process

• Resourcefulness

• Highly Organized

• Keen to Detail

• Self - motivated

Responsibilities:

• Hospitality: Be compassionate and utilize interpersonal ...