Role Title: Care Coordinator (Remote)

Compensation: $16-$18 /hr

Schedule: Central Time Coverage (9:00 AM CST - 5:30 PM CST)

Role: Care Coordination Level 1

**About the Role:**The Care Coordination Level 1 role is a critical member-facing position at Tia, responsible for ensuring seamless, high-quality support and service delivery across the care continuum. As a first point of contact for our members, Care Coordinators provide empathetic, efficient, and solution-oriented assistance, contributing to Tia's mission to reinvent women’s healthcare.

This role works collaboratively with Tia’s clinical providers, operational teams, and external stakeholders to coordinate care, resolve member concerns, and deliver an exceptional experience. Success in this role requires strong communication skills, a member-first mindset, and a passion for operational excellence.

Key Responsibilities:

Member Care Coordination:

• Serve as the primary point of contact for member inquiries via chat, phone, or other communication channels, ensuring timely and professional responses.
• Handle member requests related to scheduling, referrals, care plan follow-ups, and other non-clinical needs with precision and care.
• Coordinate with ...