Product Manager II (Membership Services & AI Solutions)
Job Description
At WHOOP, we're on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
WHOOP is seeking a Product Manager II to focus on enhancing the efficiency of our Membership Services operations. In this role, you will work with the Membership Services team to implement AI initiatives that reduce response times, increase member satisfaction, and drive efficiency for Membership Services Representatives. You will also be responsible for improving in-app features to address common member inquiries before they arise, and for exploring and executing new channels for Members to communicate with Membership Services.
RESPONSIBILITIES:
- Collaborate with Membership Services to identify key opportunities for automation to enhance support response speed and quality.
- Design and implement in-app improvements that proactively address frequent member issues, reducing the volume of support tickets.
- Lead the exploration, development and integration of new communication channels
- Use data analytics to track, evaluate, and ...
The Real Dill ☘️
WHOOP is almost Facebook-esque in it's origin story - a group of Harvard friends going all-in on a potentially revolutionary idea. In WHOOP's case, that idea was wearables (and, intrinsically, the data generated by users using these wearables). By focusing hard on the potential gains surrounding human performance, its garnered endorsements from kingpins of the sports world like LeBron James, Michel Phelps, Rory McIlroy, and Patrick Mahomes and has been approved as a "fitness wearable" by sports leagues like the MLB, NFL, PGA Tour, and Crossfit. The result: a startup success story with a valuation well into the billions, backed by investment powerhouses such as SoftBank's Vision Fund. (September 2023)
Jon Lee, PT, DPT, OCS, FAAOMPT, MBA
Pickle co-founder
About WHOOP
Wearables (fitness tracker) and analytics company helping users improve their health and performance
MissionTo unlock human performance.
Wow FactorWHOOP's collaborative approach extends beyond individuals to include teams and organizations, revolutionizing how athletes, coaches, and healthcare professionals optimize training regimens, prevent injuries, and enhance overall performance through data-driven insights and collective feedback
Company benefits
- 🐣 Maternity/paternity leave
Pickle is not affiliated with listed companies unless otherwise noted.
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