Senior Product Manager (Membership Services & AI Solutions)
Job Description
At WHOOP, we're on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.
WHOOP is seeking a Senior Product Manager to lead and expand the scope of our Membership Services operations and tooling. This role will focus on optimizing our internal support systems, implementing AI-driven solutions to increase operational efficiency, and enhancing the member experience through improved self-service tools. You will partner with cross-functional teams to define and execute a strategic roadmap that includes in-app features, automation, and innovative communication channels to better serve our growing member base.
RESPONSIBILITIES:
- Product Strategy: Define and own the product strategy for Membership Services tooling, including internal support systems, self-service solutions, and AI-driven initiatives.
- AI-Powered Efficiency: Identify and implement automation opportunities to improve response times, enhance support quality, and streamline workflows for Membership Services Representatives.
- Member-Centric Enhancements: Drive the development of proactive in-app features that address frequent ...
The Real Dill ☘️
WHOOP is almost Facebook-esque in it's origin story - a group of Harvard friends going all-in on a potentially revolutionary idea. In WHOOP's case, that idea was wearables (and, intrinsically, the data generated by users using these wearables). By focusing hard on the potential gains surrounding human performance, its garnered endorsements from kingpins of the sports world like LeBron James, Michel Phelps, Rory McIlroy, and Patrick Mahomes and has been approved as a "fitness wearable" by sports leagues like the MLB, NFL, PGA Tour, and Crossfit. The result: a startup success story with a valuation well into the billions, backed by investment powerhouses such as SoftBank's Vision Fund. (September 2023)
Jon Lee, PT, DPT, OCS, FAAOMPT, MBA
Pickle co-founder
About WHOOP
Wearables (fitness tracker) and analytics company helping users improve their health and performance
MissionTo unlock human performance.
Wow FactorWHOOP's collaborative approach extends beyond individuals to include teams and organizations, revolutionizing how athletes, coaches, and healthcare professionals optimize training regimens, prevent injuries, and enhance overall performance through data-driven insights and collective feedback
Company benefits
- 🐣 Maternity/paternity leave
Pickle is not affiliated with listed companies unless otherwise noted.
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