Job Description
As a Technical Support Specialist II, you will play a key role in ensuring the seamless operation of our technical infrastructure and providing exceptional support to our end-users, thereby contributing to the overall efficiency and productivity of WHOOP.
The Technical Support Specialist II will be responsible for providing technical support, overseeing Help Desk staff, managing escalations, collaborating with various teams on projects, and ensuring adherence to security policies and best practices. This role requires expertise in PC and MAC systems, EDR, Patch Management, Endpoint Incident Response, MDM, and other relevant technologies.
Responsibilities:
- Provide technical support to end-users, including troubleshooting hardware and software issues on PC and MAC platforms.
- Handle escalations from Help Desk staff and resolve complex technical issues in a timely manner.
- Collaborate with System Admins/Engineers and Security to address technical challenges and implement solutions.
- Manage Help Desk tickets, establish SLAs, and report on adherence to SLAs and other metrics.
- Oversee audio visual equipment and Zoom rooms, ensuring ...
The Real Dill ☘️
WHOOP is almost Facebook-esque in it's origin story - a group of Harvard friends going all-in on a potentially revolutionary idea. In WHOOP's case, that idea was wearables (and, intrinsically, the data generated by users using these wearables). By focusing hard on the potential gains surrounding human performance, its garnered endorsements from kingpins of the sports world like LeBron James, Michel Phelps, Rory McIlroy, and Patrick Mahomes and has been approved as a "fitness wearable" by sports leagues like the MLB, NFL, PGA Tour, and Crossfit. The result: a startup success story with a valuation well into the billions, backed by investment powerhouses such as SoftBank's Vision Fund. (September 2023)
Jon Lee, PT, DPT, OCS, FAAOMPT, MBA
Pickle co-founder
About WHOOP
Wearables (fitness tracker) and analytics company helping users improve their health and performance
MissionTo unlock human performance.
Wow FactorWHOOP's collaborative approach extends beyond individuals to include teams and organizations, revolutionizing how athletes, coaches, and healthcare professionals optimize training regimens, prevent injuries, and enhance overall performance through data-driven insights and collective feedback
Company benefits
- 🐣 Maternity/paternity leave
Pickle is not affiliated with listed companies unless otherwise noted.
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