At WHOOP, we're on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Senior Product Manager to own and evolve our Order and Logistics Platform, leading the strategy, roadmap, and delivery of this critical member-facing and technical domain. Partnering closely with Engineers, Systems Analysts, and the Analytics team, you will drive the end-to-end feature set, user experience, and strategic decisions for the tools, data, and systems that power our ability to go to market, execute, fulfill, and return orders, and recognize revenue.
You will have accountability for various initiatives within WHOOP’s business, integrating critical workflows across e-commerce orders, shipping and logistics, and subscription management. This includes owning and improving our entire Free trials order flow, from delivery to returns; rebuilding the returns process to enhance member experience and efficiency; and developing technology with our 3PL partners to predict inventory ...