Our National Training Team is a group of strategic problem-solvers working to drive an improved member experience. Come join us in our mission to better serve senior communities and fix healthcare for those who need it most.

As a Training & Quality Operations Sr. Associate, you will be responsible for working with operations leadership to plan and execute training, quality assurance, and escalation resolution. You will work across multiple teams to ensure the member needs are identified and well represented. You will provide trends on a variety of channels from our members to better understand signals for process improvement and member retention.

As a Training & Quality Operations Sr. Associate you will:

• Make an impact by planning, conducting, coordinating and implementing comprehensive training modules that impact quality assurance and performance.
• Develop training documents and train internal and external teams.
• Assist in developing, creating and implementing quality processes and procedures; as well as making enhancements to training materials and class modules as needed ...