At Clover Health, we bring high-quality, affordable, and easy-to-understand healthcare plans to America’s seniors. We focus on preventive care and leverage data and technology from the Clover Assistant to empower physicians to make the best health recommendations based on our members’ complete health history—all with the lowest cost and the highest value.

We are seeking a Broker Support Manager that will lead and optimize our broker support call center team and operations, ensuring the seamless handling of broker-related inquiries and escalations. This role involves managing the broker support team, managing workforce planning including forecasting call volume, owning escalations from the field, and leveraging technology to improve operational efficiencies. The ideal candidate is a strategic thinker with a focus on operational excellence and continuous improvement. 

As a Broker Support Manager, you will:

• Manage and mentor a team of agents, fostering a high-performance culture.
• Forecast call volumes and manage resources to meet demand fluctuations and ensure compliance with SLAs.
• Act ...