As a Concierge Receptionist at Sollis Health, you will be the first point of contact for our members and patients in their time of need, creating a welcoming and personable first impression as you assist them in scheduling their medical appointments. You will be responsible for managing our phone lines and addressing member concerns in real time, demonstrating agility while ensuring a welcoming environment for our high-caliber clientele. 

Responsibilities:  

• Answer incoming patient calls, text messages, patient portal communications and emails within departmental goals and SLAs and provide accurate responses.
• Handle tasks within Sollis’ task management system, Navigator, in a timely and efficient manner, completing each task thoroughly.
• Understand regional nuances such as clinic hours, on-site services etc., to better assist members and direct requests to appropriate team members.
• Book appointments based on the patient’s desired time and location accommodating their requests based on company policy
• Keep up to date with Sollis marketing promotions, offerings, changes etc, to enhance the member experience.
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