Job Description
In the role of a Member Services Advisor you will be a pivotal contributor to our Member Services Team, reporting directly to our Manager of Member Services. You will work as part of a team in a fast-paced environment to add a human touch to our healthcare services, and you will be responsible for enhancing member-business interaction and experience. This position operates as a nexus between our membership and our medical teams, directing requests and communication across parties appropriately and in a timely manner. The ideal candidate is emotionally intelligent and a natural advocate, preferably with knowledge of and past experience working with medical teams and/or patient services.
Full Time New York Remote Position - Tuesday-Saturday 9 am-5 pm
Responsibilities
- Maintain Sollis Health’s member/ consumer interface strategy
- Work cross-functionally with marketing, sales, and medical to design an exceptional customer experience with real time feedback, proactive communication, speedy resolution to issues, and orchestration across stakeholders
- Work with the member services team to spearhead ...
The Real Dill ☘️
Ask any American - the emergency room is scary - both financially, and medically. There's been a huge growth in "urgent care" centers in the US over the past two decades to address this gap, but potential ER visits still cause anxiety for millions of Americans. Enter Sollis Health, which is combining concierge urgent care and emergency care, lending innovation and disruption to both the urgent care and emergency room care environments post-pandemic. Utilizing a membership-only structure, it's an interesting way to approach emergency care "pre-emergency" by combining urgent care access with those unforeseen emergencies. An interesting way to merge peace of mind, urgent care, emergency care, and startup innovation. (April 2024)
Jon Lee, PT, DPT, OCS, FAAOMPT, MBA
Pickle co-founder
About Sollis Health
Concierge emergency and urgent care services
MissionTo provide high-quality medical care you can rely on for you and your family
Wow FactorClaims to address 95% ER cases with onsite imaging, unlike typical emergency rooms
Company benefits
- 🔐 Health insurance
- 🦷 Dental
- 👀 Vision
- 🏦 401K/retirement
- 📈 Stock/equity
- 📕 Learning and development allowance
Pickle is not affiliated with listed companies unless otherwise noted.
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